Get to know the 7 preselected ideas of the 15 that participated in the Ideaconnection challenge that we launched at the beginning of the year.
Which will be the three chosen? We will be telling you soon. For now, we invite you to choose your favorites.
- Solution name: Argos for you
Members: Juan Velásquez, Martín Alonso Gómez, Mauricio Giraldo, Libardo Child
What is it and Who is it for? It is a strategy that seeks to eliminate claims through customer participation in solving the problem. Learn more: - Solution name: Argos Solves
Members: Alexander Woo, Alexander Castro, Cesar Cortecero, Adonai Mesa.
What is it and who is it for? It is a collaborative platform for claims management, which categorizes and prioritizes the claim, taking into account the type of claim, the type of solution, the time of solution and the time of compensation. Learn more: - Solution name: The commercial advisor, a partner of our clients.
Members: Carmen Elisa Giraldo, Maribel Martinez, Gabriel Jaime Mesa.
What is it and who is it for? Attention by the Commercial Advisor to the claims of his clients through direct contact or call at the time of receiving the claim, during the solution of this, for follow-up, and once resolved, to notify the solution and validate the satisfaction. - Solution name: Bodega Móvil, our product at hand.
Members: Linda Nelfi López, Juan Felipe Gil, Alejandra Saldarriaga, Jorge Ivan Muñoz.
What is it and who is it for? It is a distribution system made up of a mobile warehouse and a new network of local partners, to deliver our bagged cement to low-volume customers who are located in areas with mobility restrictions or topographies that are difficult to access. Learn more: - Solution name: Real-time solutions
Members: Juan Camilo Babilonia, Sandra Marcela Aquite, Natalia Henao Carvajal, Nestor Raúl Álvarez.
What is it and who is it for? Income, attention and claims solutions in real time, live and direct, minimizing current response times. Learn more: - Solution name: Your Claim Is My Gift - Your Claim My Gift
Members: Daniel Vega, Juan Pablo Alarcón, Luisa Echeverry, Luis Trujillo, Wilson Carvajalino, Alexander Sarabia, Elisa Londoño.
What is it and who is it for? What we offer is a total change in the management of the claim from the reception to the closing of this, making each claim the gift for the person and area of Argos that must manage it: "A new Culture in the management of Claims" Learn more : - Solution name: Smart Ticket Manager
Members: Carlos Angarita, Jenniffer Morales, Luisa Machado, Obed Rios, Andres Montoya, David Higuita, Carlos Horacio Gomez.
What is it and who is it for? It is an intelligent manager hosted on a platform that centralizes the multiple channels enabled for our clients. This solution segments and prioritizes claims associated with billing errors and reduces the claim life cycle, providing visibility of its status to the customer and to the solving teams.