Recently, we completed a training program that was imparted by Nibbs & Associates and which was aimed at improving the relationship with our customers and to be able to increase both their experience and the success of our company. This program lasted 7 hours and was attended by all 8 members of our team.
The main objective of the program was to provide guidelines and best practices for providing excellent customer service, enabling team members in support roles to create, maintain and grow a loyal customer base.
The training served as a refresher for most co-workers and highlighted essential tools and techniques for demonstrating empathy, executing excellent customer service through effective communication and managing emotions in the workplace.
The highlights of the training were:
- Customer service/experience
- Empathy
- Teamwork
- Responsibility
- Customer safety
6.Claims management and service recovery
We thank all participants for being solvers and for their focus on continuing to deliver extraordinary solutions by understanding the realities of each customer.
