• Objective: Teach what to do in the event of a potential cybersecurity incident.

An information security incident response is the set of actions taken when a digital security incident occurs, such as a cyberattack, malware infection, information leak, or unauthorized access.

The objective is to stop the attack, contain the impact, recover the systems, and prevent it from happening again.

Information Security Incident Reporting

You can submit a report in just 4 steps:

1. Access the Emma Service Desk:
   https://emma.service-now.com/sp
2. Click on «Technology», then select «Security Incident.»
3. Select the security incident that applies and complete the requested information. In these sections, you can describe the incident or attach evidence of what happened.

Security incident types:

• Potential malicious email 
• Potential information leak on social media or non-corporate websites 
• Potential digital financial fraud 
• Potential virus infection 
• Potential malicious website 
• User identity impersonation 

4. Click the «Submit» button, and you’re done!